HubSpot Vs Zendesk: Which CRM should you choose in 2023?
In this comparison article we are going to look at the main differences between HubSpot and Zendesk CRM software, compare the features, the prices for each, and which is a better option for a startup, a small business, and an enterprise.
| HubSpot | Zendesk Sunshine Sell CRM |
| Designed to help manage sales interactions with customers and potential customers. | All in one platform for your sales team. |
Pricing & Plans comparison:
| HubSpot pricing | Zendesk pricing | |
| Free plan | ✓ | ✕ |
| Free trial period | 14 days. No credit card required | 14 days. No credit card required |
| Annual discout | 11.11% | 25% |
| Monthly payment plans | ✓ | ✓ |
| Plans |
FREE
$0/mo Users: 1 |
No free plan
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STARTER
$20/mo Users: 2 $10/mo per additional user |
TEAM
$25/mo Users: 1 $25/mo per additional user |
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PROFESSIONAL
$500/mo Users: 5 $100/mo per additional user |
GROWTH
$69/mo Users: 1 $69/mo per additional user |
|
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ENTERPRISE
$1200/mo Users: 10 $120/mo per additional user |
PROFESSIONAL
$149/mo Users: 1 $149/mo per additional user |
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ENTERPRISE
$219/mo Users: 1 $219/mo per additional user |
Essential features comparison between HubSpot and Zendesk Sell CRM:
In the below table, we look at the absolute necessary features that any CRM software should have, and we compare Zendesk CRM versus Hubspot for these must-have necessary features.
| HubSpot | Zendesk Sunshine Sell CRM | |
| Lead management | ✕ | ✓ |
| Contact management | ✓ | ✓ |
| Account management | ✓ | ✓ |
| Pipeline / Deal management | ✓ | ✓ |
| Add sales team / reps | ✓ | ✓ |
| Add follow ups - with tasks, notes | ✓ | ✓ |
| Activity feed | ✓ | ✓ |
| Send emails from CRM | ✓ | ✓ |
| Reports | ✓ | ✓ |
| Forecasting sales | ✓ | ✓ |
Nice-to-have feature comparison (HubSpot vs Zendesk Sell CRM)
In the below table we look at the additional features which are not critical to a CRM, but are useful and provide additional context for your sales teams.
| HubSpot | Zendesk Sell CRM | |
| Advanced reporting features | ✓ | ✓ |
| Files management | ✓ | ✓ |
| Mobile app | ✓ | ✓ |
| Automate processes | ✓ | ✓ |
| Google calendar integration | ✓ | ✓ |
| Extra collaboration tools | ✓ | ✓ |
| Integration with third-party apps | ✓ | ✓ |
| Enterprise Territory Management | ✓ | ✕ |
| Create custom objects | ✕ | ✕ |
Compare with competitors and other CRM alternatives
Compare Zendesk Sunshine Sell CRM and Hubspot with other popular CRM alternatives and competitors.
| HubSpot - compare alternatives | Zendesk CRM - compare alternatives |
| HubSpot vs Zoho | |
| HubSpot vs Salesforce | |
| HubSpot vs ClickUp | |
| HubSpot vs Monday Sales CRM | |
| HubSpot vs ActiveCampaign for Sales | |
| HubSpot vs Close CRM | |
| HubSpot vs Nextiva CRM | |
| HubSpot vs Bigin by Zoho | |
| HubSpot vs Pipedrive | |
| HubSpot vs Keap | |
| HubSpot vs Freshsales (from Freshworks) | |
| HubSpot vs Less Annoying CRM |
Conclusion
HubSpot's free plan makes it more attractive and you are able to sign up and test the CRM before paying for a paid plan.